Frequently asked questions

What is Stack?

Stack is an AI-native point-of-sale platform built for restaurants and cafés in the GCC. It combines a reliable, offline-capable POS with an AI layer that lets operators run the business by giving instructions in plain language - over the Stack app, WhatsApp, a phone call, or any LLM - instead of searching for pages and buttons.

Who is Stack for?

Stack is built for serious F&B operators in the GCC - multi-branch restaurants and café groups that want enterprise-grade reliability without the cost and rigidity of legacy POS systems.

Does Stack work offline?

Yes. Stack keeps taking orders and payments fully offline and syncs automatically the moment the connection returns, so a dropped internet line never stops a sale. Every transaction is processed locally on the POS terminal, then synced to the cloud.

What does "AI-native POS" actually mean?

An AI-native POS means the system is designed so operators can instruct it in plain language and it takes action - updating menus, pulling reports, investigating issues - rather than requiring someone to learn and navigate software. With Stack, you ask for what you want and it's done, across whatever channel you prefer.

How is Stack different from MICROS, Foodics, or other POS systems?

Stack pairs the enterprise-grade reliability and audit controls of legacy systems with a modern, AI-native experience and GCC-specific compliance - without the cost, clunkiness, or rigidity.

Can I keep full audit trail of everything that happens to orders?

Yes. Stack logs every sale, refund, void, discount, and edit with who did it from which device, what changed, and when - so errors and fraud have nowhere to hide. Any transaction can be inspected down to the individual action.

What reporting does Stack provide?

Stack provides a full reporting suite on the Backoffice portal and can also generate any report on request in plain language, delivered in various formats. Reports can be pushed automatically - for example, a branded daily sales summary sent to WhatsApp every morning - so owners don't have to log into a backoffice.

In which countries is Stack available?

Stack is currently only available in the United Arab Emirates but will soon be available in the wider GCC.

Still have a question? Email hello@stack-pos.com